Refund policy

Return & Refund Policy

Last Updated: August 3, 2026

At BilalPK.shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return:

- The item must be unused and in its original condition.

- The product must be returned in its original packaging.

- Proof of purchase or order number is required.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

- Personal care products

- Used items

- Products damaged due to customer misuse

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–7 business days using the original payment method or another mutually agreed method.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos. We will review your request and provide a suitable replacement or refund.

5. Return Shipping

If the return is due to our mistake (wrong, damaged, or defective item), we will cover the return shipping costs.

If the return is due to a change of mind or other customer-related reasons, the customer is responsible for the return shipping charges.

6. Contact Us

If you have any questions regarding returns or refunds, please contact our support team:

Email: supportbilal-pkshop@gmail.com

We are committed to providing a smooth and hassle-free shopping experience.